USPRO is seeking a Customer Service Representative for a 4-6 month contract in Reno, NV. Opportunity to be a temp-to-hire role for the right candidate.
Pay Rate: $21-$23.75/hour
Responsibilities:
The Customer Service Representative provides customer service support, completes general office duties, which include, but are not limited to:
- Responsible for all aspects of order processing
- Order input, monitoring, and expediting
- Customer configurations provided by customers and representatives
- Customer support/inquiries
- Assist with customer complaints
- General knowledge of company product and services
- Establishing new accounts
- Management of customer accounts
- Develop and maintain customer relationships
- Product availability
- Quote requests
- Special shipping requests
- Organizing data
- Coordinate communication with Hamilton personnel and customers to provide information
- Participate in meetings
- Generate reports as needed
- General Office Duties
- Phone calls
- Email communication
- Backing up team members.
- Other duties as assigned.
Qualifications:
- High school diploma or GED required. Some college or degree preferred.
- One year experience in customer service with order processing or data entry required.
- Two to five years of experience preferred.
- Experience in a manufacturing environment/ inventory control a plus.
Required Skills:
- Must have excellent verbal and written communication skills.
- Must be able to listen to customer’s needs
- Working knowledge of computers and Microsoft Office programs.
- Capable of working with multiple systems in tandem.
- Ability to work quickly and prioritize under pressure to meet expected time frames.
- Strong time management, accuracy, organization, and an eye for detail.
- Ability to collaborate effectively with the Customer Service team, other internal departments, field staff, and customers
USPRO is an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.
