Business Systems Analyst
United States (Remote)
Pay Range: $50.00-$58.00/hour
Overview:
We are seeking a Business Systems Analyst (BSA) to support enterprise systems initiatives, with a focus on Microsoft Dynamics CRM and related technologies. This role involves gathering and documenting business requirements, analyzing workflows, and collaborating with cross-functional teams to design optimized solutions. The BSA will also perform data analysis, mapping, and visualization to support strategic decision-making and ensure systems deliver maximum value across the organization.
Core Responsibilities:
- Gather and analyze data to develop business requirements, priorities, and implementation timelines.
- Evaluate and improve existing business processes, identifying inefficiencies and recommending technology solutions.
- Collaborate with stakeholders and technical teams to design and configure Microsoft Dynamics 365 solutions.
- Conduct gap analyses between current systems and business needs.
- Perform data mapping, cleansing, and analysis to support solution design.
- Review vendor release notes and assess impact on business processes.
- Prepare and deliver system demos and prototypes to validate requirements.
- Analyze and verify requirements for completeness and feasibility.
- Conduct peer reviews of business requirements documentation.
- Support testing activities including UAT, regression, and integration testing.
- Triage and analyze incidents, document findings, and create reports for leadership
Required Skills & Qualifications:
- 2+ years of experience with Microsoft Dynamics 365 CRM or similar platforms (Sales, Service, Marketing modules).
- Strong understanding of CRM principles and business process analysis.
- Experience translating business requirements into functional specifications.
- Skilled in requirements elicitation, modeling, and verification.
- Excellent communication skills for both technical and non-technical audiences.
- Proven ability to work independently and collaboratively on complex projects.
- Strong analytical, problem-solving, and data visualization skills.
- Effective stakeholder management and influence capabilities.
- Proficient in Agile, Waterfall, and Hybrid methodologies.
- Familiarity with Power Platform, Power BI, and related Microsoft technologies is a plus.
Education:
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
- CCBA or CBAP certification preferred.
Physical Requirements:
- Must be able to remain in a stationary position for most of the workday.
Military experience equivalency may substitute for some requirements.
***For consideration for this opportunity, please email your resume to info@uspro.net and include in your message the job title AND five-digit number that follows the job title***
Equal Opportunity Statement
USPRO is an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.
