Bilingual Customer Service Specialist (French/English)
New Haven, CT (Hybrid – Occasional office visits required
Pay Range: $45K-$55K/year
Note: Applicants must perform a French oral exam
Overview
We are seeking a bilingual Customer Service Specialist fluent in English and French. This role involves responding to a wide range of phone and email inquiries, providing detailed knowledge of insurance and annuity products, and supporting members with accurate, professional, and courteous service.
Key Responsibilities
- Engage callers by asking clarifying questions, analyzing concerns, and providing appropriate solutions.
- Utilize internal systems to research and resolve inquiries regarding:
- Life insurance policies (legacy and current)
- Ownership rights, cash values, accounting, and taxation
- Tax-sheltered and non-tax-sheltered annuities (FPA, SPA, Vantage, SPIA)
- Settlement options and fraternal program rules
- Follow proper procedures for releasing policyholder information while ensuring compliance with privacy guidelines.
- Escalate requests or coordinate with other departments when necessary to ensure resolution.
- Review and respond to email inquiries, or direct them to the appropriate department.
- Provide French/English translation support across business areas when needed.
- Stay up to date with product updates, departmental communications, and organizational changes.
- Perform additional customer service duties as assigned.
Qualifications
- Proven ability to deliver excellent customer service by building trust and ensuring satisfaction.
- Strong verbal and written communication skills, with the ability to remain professional and empathetic in conversation.
- Ability to thrive in a fast-paced, high-volume call center environment.
- Willingness to learn new skills, adapt quickly to changes, and apply feedback for growth.
- Strong computer proficiency and multitasking ability.
- Must be fluent in French Canadian; Spanish fluency a plus.
Compensation
Salary will be commensurate with bilingual proficiency and experience.
Military experience equivalency may substitute for some requirements.
***For consideration for this opportunity, please email your resume to info@uspro.net and include in your message the job title AND five-digit number that follows the job title***
Equal Opportunity Statement
We are an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.
