Field Performance Specialist (West Region)
Pay Rate: $125,000/year
Location: United States/Hybrid
Qualified Candidates must live in one of the following states/territories: Alaska, Arizona, California, Guam, Hawaii, Idaho, Nevada, Oregon, Utah, Washington
Overview
This position plays a key role in supporting regional leadership with the administration and operational oversight of the field sales organization. You’ll work directly with agency leaders—coaching, motivating, and ensuring alignment with organizational goals and performance standards.
You’ll oversee agency performance across a multi-state region, providing guidance to General Agents, Assistant General Agents, Field Agents, and administrative support teams.
Core Responsibilities
- Manage and regularly visit assigned agencies to support performance across four main pillars: production, staffing, applications, and activity ratios.
- Provide consistent coaching, direction, and motivation to agency leadership and their teams.
- Partner closely with regional leadership to support operational alignment and field development initiatives.
- Oversee workflows, best practices, and performance management efforts for General Agents, AGAs, FAs, and administrative personnel.
Skills & Qualifications
- Strong understanding of insurance operations, policies, and processes.
- Excellent verbal and written communication skills; customer-service mindset is essential.
- Proven leadership and management capability.
- Strong organizational skills, attention to detail, and the ability to prioritize effectively.
- Experience handling escalated issues or complaint resolution.
- Ability to multitask and coordinate activities across multiple teams.
Education & Experience
- Bachelor’s degree in a related field.
- 8+ years of relevant experience in life insurance administration or field operations.
- Professional designations (e.g., FIC, FLMI, CLU) are beneficial.
- Must have authorization to work in the United States; visa sponsorship is not available.
Benefits
- Time Away: 13 paid holidays, vacation, sick leave, and flexible scheduling options.
- Professional Development: Tuition reimbursement, certifications, and ongoing training.
- Retirement: 401(k) with company match and employer-funded retirement plans.
- Health & Wellness:
- Company-paid short-term disability and life insurance
- Up to 12 weeks childbirth leave
- Paid parental leave for all new parents (including adoptive and foster)
- Multiple health plan options with HSA contributions
- Long-term disability, dental, vision
- Health club reimbursement
- Employee Assistance Program
Military experience equivalency may substitute for some requirements.
***For consideration for this opportunity, please email your resume to info@uspro.net and include in your message the job title AND five-digit number that follows the job title***
Equal Opportunity Statement
USPRO is an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.
