Job Title: Product Support Specialist
Location: Yonkers, NY
Schedule: Monday – Friday, 8.30AM-5.30PM
Pay Range: $61K-$75K/year
Job Description:
We are seeking a customer-focused and detail-oriented Product Support Specialist to support aftermarket sales and customer service operations. In this role, you will serve as a key point of contact for both new and existing customers, assisting with inquiries, parts requests, quotations, and order processing while ensuring an exceptional customer experience.
The Product Support Specialist will play an important role in driving aftermarket sales growth, supporting customer needs, and ensuring timely and accurate order fulfillment. This position requires strong communication skills, technical aptitude, and the ability to collaborate with cross-functional teams in a fast-paced environment.
Military experience equivalency may substitute for some requirements.
Key Responsibilities:
- Serve as a primary point of contact for customer inquiries related to aftermarket parts, pricing, availability, and order status
- Respond promptly to customer requests through web portals, phone communication, and email correspondence
- Prepare and manage quotes, sales orders, outbound deliveries, and invoicing
- Support customers in identifying appropriate replacement parts and solutions
- Maintain and develop relationships with existing and prospective customers
- Monitor and report on sales activities, delivery performance, and customer engagement
- Conduct ongoing market research and customer outreach to identify product opportunities and market trends
- Maintain accurate records and reports using spreadsheets, databases, and internal systems
- Collaborate with internal departments including engineering, procurement, production, and logistics to ensure timely delivery and customer satisfaction
- Participate in training and professional development to enhance product and industry knowledge
- Review technical drawings and bills of materials (BOMs) to assist customers with part identification and ordering
- Support company growth initiatives by identifying opportunities to improve customer service and sales performance
Required Qualifications:
- Bachelor’s degree preferred in Business, Sales, Engineering, or a related field
- Experience in customer support, product support, sales support, or aftermarket parts operations
- Ability to read and interpret technical drawings and BOMs
- Strong proficiency in Microsoft Excel, Word, and business software systems
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently and proactively
- Ability to maintain confidentiality of sensitive or proprietary information
Preferred Qualifications:
- Experience in procurement, purchasing, inventory management, or supply chain
- Exposure to manufacturing, engineering, or technical product environments
- Familiarity with ERP systems and order management processes
Military experience equivalency may substitute for some requirements.
***For consideration for this opportunity, please email your resume to info@uspro.net and include in your message the job title AND five-digit number that follows the job title***
Equal Opportunity Statement:
We are an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.
