Benefits Associate

Jun 04

Benefits Associate - Healthcare                  

Houston, TX



USPRO is looking for a proven Benefits Associate to work with a healthcare client of ours in the Houston, TX area. This individual will answer, manage and troubleshoot all incoming calls on the Total Rewards line regarding benefits.


Employment type: Contract

Duration:3-5 months

Openings: 1

Shifts: 8am-5pm





  • Act as the primary point of contact for all benefit questions.
  • Responds within 24 hours to employee inquires.
  • Forward non-Benefits email inquiries to other HR departments, payroll and vendors.
  • Process lost cards and coordinate with Security Services.
  • Maintain parking cards inventory, rail cards, booklets and copy maps
  • Assist with assembling new hire parking cards packets.
  • Assist with the completion of Medicare forms, ordering office supplies, scanning parking documents in On-Base and mail distribution.
  • Other assigned duties to support the team as necessary. 


  • Required- H.S. Diploma or GED.
  • Ability to competently utilize basic computer programs, such as word processors, spreadsheets and database software.
  • The ability to prioritize a heavy work load, organize tasks adapt to changing priorities, and independently problem-solve are also necessary.
  • Excellent phone etiquette, customer service skills.
  • Foundational knowledge of Benefits is also important.

Additional Notes:

  • 2-3 years of experience with clerical, benefits, or related skills.
  • Professional, great customer service skills, patient and detailed oriented.
  • Bilingual a plus.
  • Knowledge of Health and Welfare plans related to benefits is a plus.
  • Moderate Word and Excel skills. 


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